COMPANY POLICIES

PRICING POLICY

All pricing is in Canadian Dollars.  We do our best to ensure pricing is accurate and up to date, however, at times errors can occur. Performance Parts Canada reserves the right to change or edit pricing as required. Customers will be contacted directly for authorization if any price descrepancies occur on an existing order.

SHIPPING POLICY

Performance Parts Canada offers free shipping on most orders over $50. Low-cost, flat rate shipping fee is applied to all orders under $50. Additional shipping charges may be warranted if the item is oversized, or overweight. Additional fees may also apply if delivering to remote parts of the country. In these instances, the customer will be contacted for approval of any additional fees.

RETURN POLICY

  • Most 'In Stock', unopened, unused items are fully returnable for 365 days. Most electronic products are covered by a 90 day return policy. No returns will be allowed on special orders, mounted wheels and painted products. Product must be returned in saleable condition. Performance Parts Canada's Returns Department has final approval on all returns. If returned in poor condition, item will be returned back as an unacceptable return. Please inspect all merchandise for damage or missing parts. Additionally, all parts must be trial-fitted before installation. Items damaged due to improper installation or customer mishandling will not be credited upon return.
  • All returns must be EMAILED to customer service for return authorization. Only items authorized and approved for return will be accepted. Items not authorized for return will be refused and no credit will be issued. Warranty items will be authorized and handled as per the manufacturer's policy.
  • All returns due to Performance Parts Canada's error or received damaged must be called in within 7 days from date of invoice.
  • Defective items will be subject to the manufacturer's warranty policy and must have a complete description of the defect. Certain manufacturers require that the consumer deal directly with them regarding defective items. Returned items that are claimed to be damaged, which are proven to be sound, will be charged a 10% restocking fee. As per manufacturer's warranty policy, some products such as electronics, may be repaired and returned directly to the customer.
  • In order to receive proper credit, all returns must be accompanied by a bar coded return label. After you call your return in, the label will be e-mailed to you. The package must be shipped to the address provided with all shipping costs prepaid. Credit will be issued after the returned goods are inspected and it is determined that the product is in its original packaging and in resalable condition. Any merchandise not meeting these criteria will be subject to refusal and credit will not be issued. Customers will be billed for missing parts and repackaging.

SPECIAL ORDERS POLICY

A special order is an order for any item not currently stocked. All special orders, regardless of the order type, are subject to a 20% restocking fee. All special orders have an approximate two to three week lead time, depending on the supplier. Special Orders may be subject to a special order fee or additional freight charges, however you will be contacted by a customer service representative with a final price for further authorization before any payment is processed.  

Please inspect all merchandise for damage or missing parts and make sure all parts invoiced are received.

PRIVACY POLICY

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

 

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety.

LIABILITY POLICY

Many of the products offered for sale on the Performance Parts Canada website are are sold for off-road use only. All performance modifications and installations are at the customers own risk. Performance Parts Canada holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket products. Items sold for off-road use only are illegal in many provinces and are intended for racing vehicles and should never be used on a public road. The customer takes full responsibility for any use, and/or misuse of any products and agrees that Performance Parts Canada will not be held responsible for any consequences, legal, or other, of such use and/or misuse.

COPYRIGHT POLICY

All content of this site is property of Performance Parts Canada, and is protected by Canadian copyright laws. Unauthorized use of any of the materials found on this site may be in violation of copyright law.